Privacy Policy

At Zapekanka-S-Vinogradom, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website at zapekanka-s-vinogradom.com (the "Website") or engage with our services.

By using our Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Website or services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our Website or services:

• Contact information (name, email address, phone number)
• Demographic information (country, city)
• Payment information (credit card details, billing address)
• Travel preferences and requirements
• Information provided when you contact us
• Information you provide when you subscribe to our newsletter or fill out forms

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view on our Website
• Time and date of your visit
• Time spent on pages
• Other statistics

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can manage your cookie preferences through our Cookie Consent Banner or by adjusting your browser settings. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our services
• Processing transactions and fulfilling orders
• Communicating with you about your inquiries, bookings, or account
• Sending newsletters, marketing communications, and travel offers (if you have opted in)
• Personalizing your experience on our Website
• Analyzing website usage to improve our content and services
• Protecting against fraudulent or unauthorized transactions
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract: Processing is necessary to fulfill our contractual obligations to you (e.g., to provide travel services you've booked)
• Consent: You have given us explicit consent to process your data for specific purposes (e.g., to receive marketing emails)
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests don't override your rights
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal information with the following third parties:

• Service Providers: Companies that help us operate our Website and deliver services (e.g., payment processors, email service providers, hosting services)
• Travel Partners: Hotels, tour operators, and transportation companies necessary to fulfill your travel arrangements
• Business Partners: Trusted companies we work with to provide joint content or services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal data would be among the transferred assets

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal information to employees, agents, contractors, and third parties who have a business need to know. They are subject to confidentiality obligations and may only process your personal information according to our instructions.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request limited processing of your information
• Data Portability: The right to receive your data in a structured, commonly used format
• Objection: The right to object to processing based on legitimate interests or direct marketing
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided in Section 10. We may need to verify your identity before responding to your request.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally. This may include using European Commission-approved standard contractual clauses for transfers from the EU/EEA/UK to third countries.

9. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Zapekanka-S-Vinogradom
123 Harbour Street
Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8765 4321

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

Last Updated: March 15, 2023